1SS Vendor Management Assistant

Job Description

One Stock Solution (1SS) is a Modular Multi-Channel E-Commerce Fulfillment Service available to a restricted number of ZALORA Brand Partners only. One Stock Solution taps into ZALORA’s warehousing and logistics infrastructure to support our partner’s operations on other online platforms (external marketplaces, brand.com and more). 1SS allows our partners to consolidate their stock in ZALORA’s warehouse to fulfill their entire online operations. 

The expansion of Zalora’s One Stock Solution/1SS offer to big fashion retail players like Mango, Puma and Trimark Group (Terranova, Vans, Toms, etc.), as well as other brand opportunities in the pipeline, highlights the need of an ecommerce service solution to open, manage and scale our services in the Philippines. 1SS VM Assistant will be working together with the Vendor Manager and Fulfillment Services Manager to manage the day to day 1SS operations of brands/vendor accounts.

Responsibilities

• Understands the importance of building strong and professionally reciprocal and respectful links with platform partners and brand partners.
• Stay up to date with platforms assigned to brands under 1SS, including batch upload changes, campaign modules, and pricing modules.
• Work closely with the Vendor Manager and WH Fulfillment Services Manager to support administrative tasks.
• Onboard new brands to other platforms.
• Create and manage SKUs details (pricing, stock quantity, images, campaign participation) in external platforms’ seller portal.
• Coordinate Warehouse pick up and deliveries.
• Check and follow up on the order status regularly.
• Prepare monthly reports for sell-out payments.
• Produce reports and pull information for meetings when required.
• Demonstrates the understanding of data manipulation and uses the relevant ZALORA data sources accordingly.
• Liaise with Zalora’s Customer Service agents in resolving tickets as needed

Requirements

• Embodies ZALORA's values of:
• We are customer-centered
• We act like owners
• We strive for excellence
• We work and have fun as a team
• We maintain unwavering integrity
• We keep innovating
• Excellent in basic computer technical skills, proficient at Microsoft Excel, detail-oriented and has strong analytical thinking to handle all administrative tasks and develop effective processes.
• Is fully aware of all operational competencies ensuring they support the 1SS VM function to ensure the smooth operation of the department
• Creatively and collaboratively solves challenges in order to deliver business and department targets. Detail-oriented and solutions-driven.
• Demonstrate professional maturity, resilience, and emotional intelligence 
• Takes ownership of own development and proactively seeks guidance and support from team people leader and other relevant internal stakeholders/ colleagues
• Demonstrates a clear understanding of their own areas of opportunity/ development and drives relevant growth
• Shares their knowledge and experience openly with team members. Motivates and supports other members of the division.
• Acts as a welcome support and buddy to new  team members of the department
• Works interdepartmentally with other members of the team at ZALORA to identify efficient and effective ways of working
• Nurtures supportive and respectful relationships whilst simultaneously working to ensure that this is reciprocal. Supports and participates in the feedback loop.
• Works hard, works fast, works smart, works creatively, and has fun
• Willing to report to Muntinlupa - Cavite Expressway (MCX) Area when needed