Product Support Associate (Start ASAP)

About Thomson Reuters

Thomson Reuters is the world's leading source of intelligent information for businesses and professionals. They combine industry expertise with innovative technology to deliver critical information to decision-makers across diverse industries.

Your role

• Log and classify all calls and requests for assistance in the call tracking database.
• Respond to customers’ inquiries relating to technical issues with the software, online, or electronic products.
• Filter and escalate inquiries as appropriate.
• Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
• Follow the appropriate procedures to respond to issues, resolving as many queries as possible on the first call.

Training & development

• Personal and professional growth with on-the-job coaching from mentors and managers that care.
• Connect with teammates across the globe with their Ten Thousand Coffees Cafe.
• LinkedIn learning access
• Internal Talent Marketplace with opportunities to work on projects cross-company.

Compensation & benefits

According to Glassdoor, the salary estimate is PHP 28,000 - PHP 30,000 per month. Some of the benefits may include:

• Health Insurance.
• Life Insurance.
• Accidental Death & Dismemberment Insurance
• Mental Health Care.
• Flexible Spending Accounts.
• Disability Insurance.
• Occupational Accident Insurance.
• Retiree Health & Medical.

Career progression

Thomson Reuters offers opportunities as big as the world. You’ll have the ability to create a career path that matches your talents, interests, and goals. Whether you want to change functions, industries, or countries, they give you the freedom to explore.

Work-life balance

Thomson Reuters provides you with the flexibility to structure your work in ways that meet their expectations for high performance while allowing time to enjoy and enrich your life.

Company culture

Thomson Reuters strives to build a culture that fosters and enables innovation. Recognizing that creativity and democratic environments go hand in hand, employees at every level of the organization are encouraged to contribute their ideas, and the company allocates resources and funding to inspire entrepreneurship from within.

About you

• A collaborator with demonstrated multitasking and time management skills.
• Skilled at writing protocols and process analysis.
• A leader with an eye for solving problems and continuous improvement.
• Knowledge of applicable software and systems.
• Can assist with clerical needs such as answering phones or responding to emails.

How to apply

To apply for this position, simply click “Apply on employer site” button on this page.

Thomson Reuters recruitment process:

• Aptitude Test.
• Technical Interview.
• HR Interview. 

Source/s:

• careers.thomsonreuters.com
• glassdoor.com
• youtube.com