Credit Controller - French Speaking (Rolling Intake)

About Thomson Reuters

Thomson Reuters is the world’s leading provider of news and information-based tools to professionals. Our worldwide network of journalists and specialist editors keep customers up to speed on global developments, with a particular focus on legal, regulatory and tax changes.

Your role

• Conduct extensive research and analysis of account history (usage, payment history, subscriptions, and contracts) and check all available computer systems (SAP, Salesforce, Bill trust, High Radius) to determine the appropriate action necessary for successfully handling customer problems and inquiries
• Contact customers (by phone calls, emails and letters) to secure payment and resolve billing disputes in a manner that is fair and equitable and maximize receivable recoveries.
• Provide professional and attentive services that preserve the ongoing relationship with each customer.
• Analyze and research individual account histories that are complicated and multi-faced including such things as billing disputes, unresolved installation, etc.
• Exercise independent judgement in researching disputed balances and negotiating compromises with customers.
• Manage individual portfolios on a day-to-day basis with no backlogs and minimal cancellation/credit adjustments

Training & development

• Personal and professional growth with on-the-job coaching from mentors and managers that care.
• Connect with teammates across the globe with our Ten Thousand Coffees Cafe.
• LinkedIn Learning access
• Internal Talent Marketplace with opportunities to work on projects cross-company

Compensation & benefits

The estimated total pay for a Credit Controller at Thomson Reuters is PHP 30,000 to  PHP 39,000 per month

• Global careers
• Flexibility
• Work that matters
• Tuition reimbursement
• Parental leave
• Social events and activities
• Health and wellness reimbursement
• 2 paid volunteer days
• Learning and development

Career progression

Thomson Reuters' recent graduate programs offer a spectrum of paths that let you determine which direction to take your career. With their internships, they’ll help build your skills and give you the vital experience of working for a global leader.

Work-life balance

Thomson Reuters has always been a leader in work-life flexibility and they are committed to strengthening leadership positions in both flexibility and well-being. The pandemic has had a profound impact as they have adjusted to new ways of working while balancing the needs of pandemic home life and work. They have heard from their colleagues that flexibility and support for time off have never been more important. They understand that today, people are looking to fit work into their life, not their life into their work.

Company culture

Thomson Reuters strives to build a culture that fosters and enables innovation. Recognizing that creativity and democratic environments go hand in hand, employees at every level of the organization are encouraged to contribute their ideas. The company allocates resources and funding to inspire entrepreneurship from within.

About you

• College graduate
• Focusing on customers
• Driving results
• Collaborating across boundaries
• Excellent written and verbal communication skills; both in English and French.
• Strong knowledge of Thomson Reuters business, products, services and customers
• Ability to deal with a professional client base and complex customer issues with limited supervision.
• Strong negotiation skills with the ability to exercise good judgement.
• Ability to operate in a high-pressure environment

How to apply

To apply for this position, simply click the “Apply on employer site” button on this page.

Source/s:

• thomsonreuters.com
• glassdoor.com
• youtube.com