Security Bank Corporation
Universal Customer Service Representative (Makati) (Rolling Intake)
Makati
Opportunity expired
Opportunity details
- Graduate Job or Program
- 1-41 vacancies
- PHP 250000 / Year
- 15 Months Guaranteed Pay and a performance incentive bonus
- Opens 15 Nov 2023
- Apply by 15 May 2024
- Start date Ongoing
The Role
As a Universal Customer Service Representative, you will be responsible for delivering the Center’s objective of providing quality service to customers, particularly through robust and effective customer service & contact desk. You will attend to clients’ inquiries, requests, and complaints within the set service standards.
How will you contribute
- Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.
- Fulfill and ensure completion or closure of all lodged tickets
- Read or check daily updates, announcements, or process amendments as indicated in the knowledge base; Review process documentation and references as necessary
- Accomplish and submit required trackers or performance records according to the prescribed frequency
- Adhere to assigned breaks or off-phone schedules; Utilize the appropriate auxiliary modes to ensure proper tagging of activity
- Attend all required pieces of training, refreshers, or new knowledge courses; Complete all mandatory learning courses
- Elevate timely any escalated interaction; Adhere to the escalation process
- Coordinate with Team Leader in determining mitigating steps and providing the best solution for clients
What we're looking for
- Bachelor’s Degree in any field
- With at least 1 year of customer contact center experience
- Able to multi-task and manage various types of client's interactions.
- Effective communication and listening skills.
- Well adept with Products, Processes and Policies of the Business function
- Capable of managing interactions via multi-channel capabilities and experienced in Voice and Non voice verticals
- Willing to work on premise in Ayala, Makati Head Office
FRESH GRADUATES ARE WELCOME TO APPLY!
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Bachelor or higher
About the employer
Security Bank Corporation
4.4
1,000 - 50,000 employees
Finance & Banking
Security Bank Corporation is one of the Philippines’ leading universal banks that serve retail, commercial, corporate, and institutional clients.
Pros and cons of working at Security Bank Corporation
Pros
The best thing is how Security Bank cares for its employees' work-life balance. They are the only local bank to offer hybrid arrangements to head office employees.
Unlike other banks, Security Bank really makes me feel that I matter. Here, leaders are very approachable and visible.
I feel very rewarded and recognized. Personally, I've already been promoted 3x.
My managers are great mentors. They regularly hold alignments to make sure we are on track with projects.
We have a lot of online and face-to-face learning opportunities not only for technical skills but also soft skills.
Cons
Some leaders are still too traditional.
The company should focus on their salary pay. For me, it's very low.
It's slow and really not discussed often - something to improve to keep people happy.
Complex processes can be simplified. Benefits can be improved.
There is nothing too negative! If I had to answer, it would be that SBC is only present locally.