Client Service Delivery Analyst (Rolling Intake)

Your role

As a Client Service Delivery Analyst, you will provide client services and support for the Nasdaq Market Platforms product and service offerings. This includes handling inquiries from users globally, providing application support, and caring for service delivery.

What you will be doing?

• Support clients day-to-day in Software as a Service (SaaS) service.
• Help clients with the reported issues and requests, handle incident management.
• Assist with coordinating the needs and crafting solutions for clients in collaboration with internal/external teams and vendors.
• Represent the client’s needs in the prioritization of business and system requirements.
• Improve current support model, processes, knowledge base articles.

About you

To apply for the role, you must have the following qualifications & skills:

• Bachelor’s Degree qualified in Financial Markets/Economics/Business/Finance or related field, or equivalent work experience.
• New graduates with related educational background and internship experience will be considered.
• A few years of experience in a similar product or service support role - would be considered an advantage.
• Good understanding of financial markets and trading concepts.
• Ability to efficiently use tools such as JIRA, Confluence, MS Office.
• Good understanding of service-level metrics.
• Basic knowledge of business design analysis, project management, and agile framework.
• Data analysis skills.
• Analytical skills.
• Excellent verbal and written communication skills in English.
• Superb attention to detail and organizational skills.
• Critical thinking and natural curiosity (a self-learner).
• Excellent problem-solving skills.
• Amenable to work on mid shift.

Benefits

What do they offer to you?

This is a permanent full-time role based in Bonifacio Global City, Taguig following a hybrid work model setup.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with the global impact we create.

In return, you will receive a competitive salary package, HMO coverage for you and your dependents, an annual bonus, an employee stock purchase plan, a retirement plan, education reimbursement options, paid vacation, and sick leave, a subscription to eLearning platforms, fitness, wellness, and more.

Hear from some employee about their life working at Nasdaq.

Training & development

• Nasdaq provides hands-on experience with complex projects, offering opportunities to collaborate across teams and departments while learning to deliver excellence in an entrepreneurial culture.
• Working alongside senior teammates, you will gain insights into the company's operations and focus on a special assignment.
• Additionally, employees have access to Udemy, an online learning platform, for continuous education and skill development.
• At Nasdaq, 70% of development happens on the job, 20% through coaching & mentoring, and 10% by formal training.

Career progression

They offer continuous professional development, freedom to recommend process efficiencies and make the work your own, along with the resources and benefits to prioritize your wellness and celebrate your results with yearly bonus and global equity programs. Employees gain valuable international exposure by collaborating with teams across various countries, enhancing their career growth and global market experience.

Source

The following sources were used in researching this page:

• nasdaq.wd1.myworkdayjobs.com/en-US/Global_External_Site/job/Philippines---Taguig-City---National-Capital-Region/Client-Service-Delivery-Analyst_R0018305
• nasdaq.com/about/careers
• nasdaq.com/about/diversity-equity-inclusion
• youtube/@nasdaqmanila
• linkedin.com/jobs/view/client-service-delivery-analyst-compliance-board-advisory-at-nasdaq