ING Hubs Philippines
CPS Contact Center Intern (Mar 2025)
Makati
Opportunity expired
Opportunity details
- Internship, Clerkship or Placement
- 3 vacancies
- PHP 10,000 - 15,000 / Month
- Apply by 20 Mar 2025
- Start date 16 Mar 2025
Operational Excellence
- Responds to chats through the virtual agent capability and ensures adherence to response and resolution timeliness
- Provides advice to HR-related matters covering all bases of HR support resolutions
- Triages transactions to Tier 2 accurately and timely
- Escalates and seeks support on complex HR inquiries and issues to risk manage potential escalations
- Coordinates with local people services and other workstreams to provide employee experience Engagement and Recognition
Engagement and Recognition
- Identifies potential improvements in the Chatbot flows
- Takes part in updating the knowledge base real-time
- Actively participates in calls, stand-ups and learning sessions to
- strengthen service knowledge
- Proactively takes part in delivering good client working relationships Orange Behavior
Orange Behavior
- You take it on and make it happen
- Meets deadlines and deliver employee experience - You help others to be successful
- Takes part in executing projects in Contact Center - You are always a step ahead
-Develops 1-2 skills to become future-ready (ie. ownership and accountability, problem solving skills, etc)
Risk
Actively raises risk concerns and reports near-misses or valid data breaches on a timely manner
Skills / Competencies to be developed after the Internship Program
- Customer Service Skills
- Communication Skills
- Problem Solving and Thought-process
- Service Mentality
- Stakeholder Management
- Ownership and Accountability
- Resiliency
Hiring criteria
- No experience required
- Philippine Citizen +more
- Business & Management +more
- Associate Degree or higher
About the employer
ING Hubs Philippines
4.5
1,000 - 50,000 employees
Finance & Banking
ING Hubs Philippines started in 2013. Their culture has always been built about empowering our employees in both life and work.
Pros and cons of working at ING Hubs Philippines
Pros
The best thing about working in my company is how we are given abundant opportunities to build individually and as a team in the specific department you are in. The liberty to just "do your thing"
I believe the best thing about working in ING HUBS PH is the opportunities for career growth. They offer a learning platform for us to utilize for upskilling and skill enhancement. Additionally, the management actively listens to their employees regarding their career aspirations. Furthermore, the company also offers extracurricular activities to promote work-life balance for their employees. Lastly, the company has a great working environment with positive values.
The work-life balance is great. People respect your time and you are able to rest whenever you need to. With such a great work environment, we are able to meet our targets while not sacrificing our personal time.
The training is the best thing for me both the instructor-led training and the self-paced training really gave me a lot of knowledge about my field even though I'm a fresh graduate. I have learned so much in the training and it had led me to passing my certification. Another thing would be the culture of the company, since I feel like everyone listens to each other and everyone is helping each other to succeed their goals.
Well-planned program that enables us to accelerate growth. Plenty of opportunities that allows us to work not just with nearby colleagues but also those from other locations of ING. We also had talks with senior management where they shared their experiences and answered our questions.
Cons
The worst thing about working in ING I would consider would be the traffic considering the manila rush hour, but the location negates this considering the public transportation available.
With my role, the major limitation can be the high responsibility of delivering a working application that is crucial to millions of users, which can be quite daunting and stressful. Additionally, the need for continuous growth and professional development to keep up with current technology advancements is demanding. Thus, there’s a need to stay a step ahead.
There are times when requests for installing software required for certain tasks take too much time. While this is understandable from a security and IT risk perspective, it may consume time that can be used for productive work.
The department I work with has a tendency to develop siloed, specialized knowledge, which is not great if you are leaning into leadership positions. Workload can be intense.
It's a personal thing, but as a fresh graduate I would've wanted to experience more in office interactions with my colleagues. We have a hybrid setup where we're only required to go four times in a month, and I think a lot of communication skills, and relationships that I could've learned and gained in this new work from home era may have been lost.