Global Service Desk (Rolling Intake)

Your Role:

Key responsibilities as follows: 

• Serve as the first point of contact for customer inquiries via phone, email, or chat. 
• Prioritize and update customer cases, providing accurate information and solutions. 
• Maintain detailed records in Salesforce.com. 
• Capture customer feedback to enhance service quality. 
• Stay informed about products and services, resolving issues or escalating to Tier 2 support. 
• Adhere to support processes and quality standards. 

About You:

The ideal candidate will have: 

• Strong English communication skills, both written and spoken. 
• A passion for technology and customer-centered thinking. 
• Ability to thrive in fast-paced environments and multitask effectively. 
• Willingness to work flexible shifts, including weekends and holidays. 
• Familiarity with MS Office is a plus. 

Compensation & Benefits:

Equinix offers competitive salaries, comprehensive healthcare, and other perks to support employee well-being.

Training & Development:

Opportunities for professional growth through training sessions and skill development programs.

Career Progression:

Potential for career advancement within Equinix, with opportunities to grow in various directions.

How to Apply:

Interested candidates should complete the application form, ensuring all required information is provided.

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