IT Customer Engineering Intern (May 2025)

Your Role:

Key responsibilities as follows: 

• Provide technical support to Equinix Digital Services customers via email, tickets, live chat, and Slack channels.
• Manage queue sanitation, ticket triaging, troubleshooting, and resolution.
• Assist with incident management protocols and follow up with customers and stakeholders.
• Gain familiarity with the Equinix Digital Services platform and expand knowledge of common use cases.
• Practice with Equinix Digital Service’s API and provide details to sales, account, product, and operations teams.

About You:

The ideal candidate should: 

• Be on track to graduate with a Bachelor's degree in 2026 and reside in Metro Manila.
• Non-OJT Internship application only
• Able to start from April - July period for 16 weeks full-time
• Have a background in physical and cloud infrastructure with a passion for helping people succeed.
• Possess prior experience with Linux, Networking, and familiarity with DevOps tools like Ansible and Terraform.
• Be knowledgeable about public and hybrid clouds (AWS, GCP, OpenStack) and incident management.
• Be available for a weekday 2pm - 11pm work schedule 

Compensation & Benefits:

Equinix offers a supportive work environment with opportunities for learning and growth.

Training & Development:

Interns will have opportunities for professional development and mentorship, enhancing skills in cloud technologies and customer engagement.

Career Progression:

Successful interns may advance to roles in customer engineering or related fields, with potential growth in digital infrastructure expertise.

How to Apply:

Interested candidates should complete the application form, ensuring all required information is provided.

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